Refund, Return and Cancellation Policy

Cancellation Policy

After placing the order, if you would like to cancel it; you can do so by signing in to your account at or by telephoning us.

If the cancellation request is received prior to the order being shipped or collected from the partner pharamcies, a complete refund will be made. Once the order is shipped or collected, cancellations are treated as returns and the process outlined in the returns section will be applicable.

Returns/Refunds Policy

We do our best to ensure processing correct medicines as per order and prescription. However, should you receive an incomplete order/ prescription, damaged or incorrect Product(s)/Medicines(s), please notify Customer Support immediately or within 7 working days of receiving the products, to ensure prompt resolution. Please note that will not accept liability for such delivery issues if you fail to notify us within 7 working days of receipt.

Please note: ‘Returns Policy’ may vary depending on the specific nature of the products and we reserve the right to refuse returns for certain products/Medicines.

Refunds are Possible only based on the below conditions.

  • If the Product(s)/Medicines(s) delivered do not match your order/prescription;
  • Received a defective item;
  • The ordered item(s) is lost or damaged during transit;
  • The ordered item(s) is past its expiry date.

Please Note: Once our partner pharmacies or hospitals have received your returned item and confirmed that the above conditions are met, we will issue a refund to the payment method which you have furnished to pay for the order. Upon processing the return, we are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of items returned which may be 100%, if the loss is the result of unnecessary handling of the goods by you.

How to Request a Refund:

To request a refund, write to us or email us your order details, including the reason why you’re requesting a refund to, National Medical Services Consortium, North East Diocesan Social Service Society, Joypur, Kgarghuli, Guwhati, 76006 Email: